TOWN OF KIOWA, OKLAHOMA

PRIVACY POLICY

Effective Date: October 1, 2026

The Town of Kiowa, Oklahoma ("Town," "we," "us," or "our") respects the privacy of individuals who use the Town's website, communicate with Town departments, provide contact information to Town employees, or participate in Town SMS/text messaging services.

This Privacy Policy applies to information associated with the Town of Kiowa, Kiowa Public Works Authority, Kiowa Municipal Court, and Kiowa Police Department.

1. INFORMATION WE MAY COLLECT

The Town may collect information voluntarily provided by individuals, including:

• Name;
• Mailing or physical address;
• Telephone or mobile telephone number;
• Email address;
• Citation or case information;
• Court-related information;
• Police report or records information;
• Utility account or service information;
• Payment or account information;
• Information submitted through website forms;
• Communications with Town employees, officers, departments, or authorities; and
• Other information reasonably necessary to provide governmental services, administer a matter, or respond to an inquiry.

The Town's website may also automatically collect limited technical information, such as:

• Browser type;
• Device type;
• Internet Protocol address;
• Pages visited;
• Date and time of access;
• Referring website; and
• Similar technical or website-usage information.

2. HOW INFORMATION MAY BE USED

Information collected by the Town may be used to:

• Provide municipal services;
• Provide Public Works Authority and utility services;
• Respond to questions, requests, or inquiries;
• Administer municipal court matters;
• Communicate regarding citations or court cases;
• Provide requested copies or electronic delivery of citations;
• Send court appearance or court date reminders;
• Provide information concerning fines, costs, payments, or deadlines;
• Provide failure-to-appear notifications or reminders;
• Provide information or warnings concerning possible driver's license suspension, referral, or other consequences authorized by law;
• Communicate regarding police reports, investigations, records, citations, or other police matters;
• Communicate regarding water, sewer, solid-waste, billing, payment, service, or utility-account matters;
• Provide service-interruption or service-related notices;
• Improve Town services and website functionality;
• Maintain records as required by law; and
• Carry out other lawful governmental functions.

3. SMS AND TEXT MESSAGING PRIVACY

The Town may provide optional SMS/text messaging services to individuals who voluntarily and affirmatively consent to receive messages.

SMS messages may include:

• Traffic or municipal citation information;
• Electronic delivery or copies of citations;
• Citation numbers or case information;
• Municipal court dates and appearance reminders;
• Fine, cost, payment, or deadline information;
• Payment reminders;
• Failure-to-appear notifications or reminders;
• Information concerning possible driver's license suspension, referral, or other legally authorized consequences;
• Court or case status information;
• Police report or records-related communications;
• Follow-up communications concerning police matters;
• Responses to questions or requests;
• Utility account information;
• Water, sewer, or solid-waste service information;
• Utility billing and payment information;
• Utility service interruptions;
• Utility service appointments or account notices; and
• Other directly related Town, police, municipal court, or Public Works Authority communications for which the recipient has provided consent.

The Town does not use its SMS program to send third-party commercial advertising or unrelated marketing messages.

4. HOW SMS CONSENT IS OBTAINED

Participation in the Town's SMS messaging program is voluntary.

The Town of Kiowa obtains SMS consent through verbal consent.

When an individual voluntarily provides a mobile telephone number to an authorized Town of Kiowa employee, Kiowa Public Works Authority employee, Kiowa Municipal Court employee, or Kiowa Police Department officer, the employee or officer may specifically ask whether the individual agrees to receive SMS/text messages concerning the particular Town service, utility account, citation, court matter, police matter, report, or other governmental interaction.

The individual must affirmatively agree before being enrolled in recurring SMS communications.

Simply providing a mobile telephone number does not, by itself, constitute consent to receive SMS/text messages.

A telephone number appearing on a citation, police report, utility application, Town record, court record, or other document does not automatically enroll the individual in SMS messaging.

5. POLICE DEPARTMENT SMS CONSENT

During a traffic stop, citation, accident investigation, incident report, criminal investigation, welfare check, records-related contact, or other law-enforcement interaction, an individual may voluntarily provide a mobile telephone number to a Kiowa Police Department officer.

The officer may specifically ask whether the individual agrees to receive SMS/text messages concerning the citation, report, case, court matter, records request, or other directly related matter.

The individual must affirmatively agree before SMS communications are sent under that consent.

Providing a telephone number to a Kiowa Police Department officer does not, by itself, constitute SMS consent.

6. MUNICIPAL COURT SMS CONSENT

An individual may voluntarily provide a mobile telephone number to Kiowa Municipal Court personnel.

Court personnel may specifically ask whether the individual agrees to receive SMS/text communications concerning:

• Citations;
• Court dates;
• Appearance reminders;
• Fines or costs;
• Payments;
• Deadlines;
• Failure-to-appear matters;
• Possible driver's license consequences;
• Case status; or
• Other directly related municipal court matters.

The individual must affirmatively agree before being enrolled in SMS communications.

Providing a telephone number to Municipal Court does not, by itself, constitute SMS consent.

7. PUBLIC WORKS AUTHORITY AND UTILITY SMS CONSENT

A utility customer may voluntarily provide a mobile telephone number to the Town of Kiowa or Kiowa Public Works Authority.

An authorized Town or Public Works Authority employee may specifically ask whether the customer agrees to receive SMS/text communications concerning:

• Utility accounts;
• Water service;
• Sewer service;
• Solid-waste service;
• Billing;
• Payments;
• Service interruptions;
• Account notices;
• Service appointments; or
• Other directly related utility matters.

The customer must affirmatively agree before SMS communications are sent under that consent.

Providing a telephone number on a utility application or to utility personnel does not, by itself, constitute SMS consent.

8. SMS CONSENT DISCLOSURES

Before or at the time SMS consent is obtained, the individual may be informed that:

• Participation is voluntary;
• Message frequency varies;
• Message and data rates may apply;
• Reply STOP to opt out;
• Reply HELP for assistance; and
• Consent to receive SMS messages is not required to receive Town services.

Consent to receive SMS messages is not a condition of:

• Receiving police services;
• Receiving or resolving a citation;
• Appearing in municipal court;
• Receiving utility services;
• Obtaining other Town governmental services; or
• Otherwise conducting business with the Town.

9. MOBILE INFORMATION AND SMS CONSENT WILL NOT BE SOLD OR USED FOR MARKETING

The Town of Kiowa will not sell, rent, or share mobile telephone numbers, SMS opt-in information, or SMS consent information with third parties or affiliates for marketing or promotional purposes.

Mobile information and SMS consent information may be provided to:

• Telecommunications carriers;
• Messaging service providers;
• Software providers;
• Contractors; or
• Other service providers

only when reasonably necessary to operate, support, transmit, maintain, secure, or administer the Town's messaging services.

Such service providers may use the information only as necessary to provide services to the Town and are not authorized to use it for their own independent marketing or promotional purposes.

SMS opt-in information and consent are not transferred to other organizations for their own marketing campaigns.

10. MESSAGE FREQUENCY AND CHARGES

Message frequency varies according to the individual's service, account, citation, court matter, police matter, request, or other interaction with the Town.

Message and data rates may apply according to the recipient's wireless carrier and service plan.

The Town does not charge a separate subscription fee for participation in the SMS program.

11. OPTING OUT OF SMS MESSAGES

Recipients may opt out of recurring SMS messages at any time by replying:

STOP

After an opt-out request is processed, recurring SMS messages will stop unless the recipient later provides new affirmative consent.

Opting out of SMS messages does not cancel, alter, or modify any:

• Citation;
• Court date;
• Court order;
• Payment obligation;
• Utility obligation;
• Warrant;
• Driver's license action; or
• Other legal requirement.

12. HELP WITH SMS MESSAGES

Recipients may reply:

HELP

for assistance.

Individuals may also contact:

Office Manager / Treasurer
Jeriann Hasty
Town of Kiowa
P.O. Box 69
831 S. Van Buren St.
Kiowa, Oklahoma 74553

Phone: 918-432-5621
Email: jeri@kiowaoklahoma.com

13. SHARING INFORMATION FOR GOVERNMENTAL OR LEGAL PURPOSES

Except for the SMS marketing restrictions stated above, information maintained by the Town may be disclosed when reasonably necessary:

• To provide Town or Public Works Authority services;
• To contractors or service providers acting on behalf of the Town;
• To courts, prosecutors, law-enforcement agencies, governmental agencies, or other authorized entities;
• To comply with subpoenas, court orders, warrants, or other lawful process;
• To protect public safety or the rights and property of the Town or others;
• To investigate suspected unlawful activity; or
• When disclosure is otherwise required or permitted by federal law, Oklahoma law, court rules, municipal ordinances, or other applicable law.

Records maintained by a governmental entity may be subject to applicable public-records, records-retention, court-record, law-enforcement-record, and confidentiality laws.

Nothing in this Privacy Policy is intended to require disclosure of information that is confidential, privileged, protected, or otherwise exempt from disclosure under applicable law.

14. DATA RETENTION

The Town retains records for periods reasonably necessary to perform governmental functions and as required by:

• Federal law;
• Oklahoma law;
• Court rules;
• Municipal record-retention requirements;
• Litigation holds;
• Audit requirements; or
• Other legal obligations.

SMS consent records and related communications may be retained to document:

• Consent;
• Messages sent;
• Communications;
• Opt-out requests;
• Complaints;
• Assistance requests; and
• Compliance with applicable messaging requirements.

15. DATA SECURITY

The Town takes reasonable administrative, technical, and physical measures intended to protect information under its control.

However, no website, electronic communication, text message, wireless network, telecommunications system, or electronic storage system can be guaranteed to be completely secure.

Individuals should not send the following information by SMS unless specifically instructed to use an authorized secure method:

• Social Security numbers;
• Bank or financial account numbers;
• Credit or debit card information;
• Passwords;
• Medical information; or
• Other highly sensitive information.

16. PAYMENT INFORMATION

When the Town uses a third-party payment processor or governmental payment service, payment-card or banking information may be collected directly by that service provider rather than by the Town's website.

Use of those services may be subject to the payment provider's own privacy policy and terms.

The Town encourages users to review the privacy practices of any third-party payment service before submitting financial information.

17. WEBSITE TECHNICAL INFORMATION

The Town's website may automatically collect limited technical data necessary for website operation, security, maintenance, analytics, or troubleshooting.

This information may include:

• Internet Protocol address;
• Browser and device information;
• Operating system information;
• Website access dates and times;
• Referring pages;
• Pages viewed; and
• Similar technical information.

The Town may use this information to maintain, secure, troubleshoot, and improve its website and online services.

18. COOKIES AND SIMILAR TECHNOLOGIES

The Town's website or third-party services incorporated into the website may use cookies or similar technologies necessary to:

• Operate website features;
• Maintain sessions;
• Process online transactions;
• Improve functionality;
• Protect security; or
• Provide limited website analytics.

Third-party services may have their own cookie and privacy practices.

19. THIRD-PARTY SERVICES AND LINKS

The Town's website may contain links to websites or services operated by third parties.

Examples may include:

• Online payment services;
• State government websites;
• Maps;
• Forms;
• Document-hosting services; or
• Other governmental or commercial websites.

The Town is not responsible for the:

• Privacy practices;
• Security;
• Availability;
• Accuracy; or
• Content

of third-party websites or services.

Individuals should review the privacy policies of those services before providing personal information.

20. PUBLIC RECORDS

Information submitted to or maintained by the Town may constitute a governmental record.

Depending upon the nature of the information and applicable law, records may be:

• Open to public inspection;
• Subject to retention requirements;
• Confidential;
• Privileged;
• Restricted; or
• Exempt from disclosure.

The Town will handle records in accordance with applicable Oklahoma and federal law.

Nothing in this Privacy Policy guarantees confidentiality where disclosure is required by law.

21. LAW-ENFORCEMENT AND COURT RECORDS

Police, investigative, court, juvenile, victim, witness, criminal-history, and other justice-related information may be subject to laws or rules governing access, confidentiality, retention, and disclosure.

The Town will disclose such information only as authorized or required by applicable law.

22. CHILDREN'S INFORMATION

The Town's website is intended to provide governmental information and services to the public.

The Town does not knowingly use its website or SMS program to solicit personal information from children for commercial marketing purposes.

Information involving juveniles may nevertheless be collected when reasonably necessary for lawful governmental, police, court, public-safety, utility, recreational, or other municipal purposes and will be handled in accordance with applicable law.

23. CORRECTIONS AND QUESTIONS

Individuals who believe information provided to the Town is incorrect may contact the appropriate Town department to request that the information be reviewed.

The ability to modify or delete a governmental record may be limited by:

• Records-retention laws;
• Court rules;
• Public-record requirements;
• Law-enforcement requirements; or
• Other legal obligations.

24. SMS MESSAGES ARE NOT AN EMERGENCY SERVICE

The Town's SMS messaging system is not intended or continuously monitored for emergency communications.

DO NOT USE TEXT MESSAGING TO REPORT AN EMERGENCY.

For emergency police, fire, or medical assistance:

CALL 911.

25. CHANGES TO THIS PRIVACY POLICY

The Town may update this Privacy Policy to reflect changes in:

• Federal or state law;
• Town operations;
• Court procedures;
• Utility operations;
• Technology;
• Website functionality;
• Telecommunications requirements; or
• Messaging-provider or wireless-carrier requirements.

The current version will be posted on the Town's website with its applicable effective date.

26. CONTACT INFORMATION

Questions regarding this Privacy Policy or the Town's SMS messaging practices may be directed to:

Office Manager / Treasurer
Jeriann Hasty

Town of Kiowa
P.O. Box 69
831 S. Van Buren St.
Kiowa, Oklahoma 74553

Phone: 918-432-5621
Email: jeri@kiowaoklahoma.com

© 2026 Town of Kiowa, Oklahoma — Official Government Website